STORE POLICY
Customer Care
At Southern Ash Market, we prioritize your satisfaction and strive to provide exceptional customer care. I am here to assist you with any inquiries, concerns, or feedback you may have.
Contact Information:
Email: For general inquiries, assistance, or feedback, you can reach me at southernashmarket@yahoo.com.
Response Time:
I strive to respond to all inquiries within 24 hours during our business days. Please allow additional time during weekends and holidays.
Common Customer Care Inquiries:
Order Inquiries: Track your order, modify an order, or address any concerns related to your purchase.
Product Information: Get detailed information about our products, including materials, sizing, and care instructions.
Returns and Exchanges: Learn about our return policy or initiate a return for store credit.
Technical Support: If you encounter any technical issues while browsing our online store, I’m here to help.
Feedback:
I value your feedback as it helps to enhance our services. Whether you've had a positive experience or have suggestions for improvement, I welcome your thoughts. Feel free to share your feedback via email.
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Stay Connected:
Follow us on social media for the latest updates, promotions, and new arrivals. Connect with us on Facebook to join our community.
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Thank you for choosing Southern Ash Market. I appreciate your business and look forward to serving you with excellence.
Privacy and Safety
At Southern Ash Market, your privacy and safety are of utmost importance to us. We are committed to ensuring that your personal information is handled with care and that your online shopping experience is secure.
Collection of Information:
Personal Information: When you make a purchase or create an account on our website, we may collect personal information such as your name, address, email, and phone number.
Payment Information: For transactions, we collect payment details securely through encrypted payment gateways.
Use of Information:
Order Processing: We use your information to process orders, track shipments, and communicate with you about your purchases.
Communication: With your consent, we may send you updates, newsletters, and promotional offers.
Data Security:
Secure Transactions: Our website uses industry-standard encryption protocols to ensure the secure transmission of your personal and payment information.
Payment Gateways: We work with trusted payment gateways to process transactions securely. Your payment information is not stored on our servers.
Information Sharing:
Third-Party Partners: We may share your information with trusted third-party service providers, such as shipping companies, to fulfill your orders.
Legal Compliance: We may disclose your information to comply with legal obligations or protect against potential fraud.
Cookies:
Website Optimization: We use cookies to enhance your browsing experience, improve site functionality, and gather analytical data.
Opt-Out Option: You have the option to disable cookies through your browser settings.
Your Rights:
Access and Control: You have the right to access, modify, or delete your personal information. Contact us if you wish to exercise these rights.
Opt-Out: You can opt-out of receiving promotional communications at any time.
Policy Updates:
We may update our Privacy and Safety section to reflect changes in data protection laws or our business practices. Check back periodically for any updates.
By using our website, you agree to the terms outlined in our Privacy and Safety section. If you have any questions or concerns, please contact us at southernashmarket@yahoo.com
Thank you for trusting Southern Ash Market. Your privacy and safety are our top priorities.