SHIPPING & RETURNS
Shipping Policy
At Southern Ash Market, we want to make sure that our customers receive their products in a timely and cost-effective manner. We provide standard shipping options to all locations in the United States, with estimated delivery times ranging from 5-9 business days depending on the destination. Shipping costs are calculated based on the weight and size of the order, and will be displayed at checkout. All orders are carefully packaged to ensure that they arrive in perfect condition. If you have any questions or concerns about our shipping methods, please do not hesitate to contact us.
Return & Exchange Policy
Store Return Policy for Store Credit Only
At Southern Ash Market, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a simple and hassle-free return policy for store credit. Custom made or Personalized products are not eligible for return.
​
Returns Eligibility:
Timeframe: Returns must be initiated within 30 days of the original purchase date.
Condition: Items must be unused, in their original packaging, and in the same condition as when received.
How to Initiate a Return:
Contact Us: To begin the return process, please contact me at southernashmarket@yahoo.com.
Provide Information: Provide your order number, the item(s) you wish to return, and the reason for the return.
Custom made or Personalized products are not eligible for return.
​
Return Shipping:
Customer Responsibility: Customers are responsible for return shipping costs unless the return is due to a mistake on our part.
Shipping Method: We recommend using a trackable shipping method to ensure that the return reaches us.
​
Return Processing:
Inspection: Once we receive your return, our team will inspect the item(s) to ensure they meet the return eligibility criteria.
Store Credit Issuance: If the return is approved, we will issue store credit for the value of the returned item(s), excluding any original shipping charges.
​
Using Store Credit:
Application: Store credit can be applied toward the purchase of any item(s) in our store.
No Expiry: Store credit does not expire, providing you with the flexibility to use it at your convenience.
Exceptions:
Final Sale Items: Certain items may be marked as final sale and are not eligible for return.
Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately for assistance.
Custom made or Personalized products are not eligible for return.
​
We value your satisfaction and aim to make the return process as straightforward as possible. If you have any questions or concerns, please don't hesitate to reach out to our customer service team. Thank you for shopping with Southern Ash Market!